Ask for a refund

Changed your mind? Ask within 14 days of your first payment for a full refund, no questions asked. After that, please get in touch.

Still in your free trial? Then nothing has been charged, so there’s nothing to refund: cancelling before the trial ends keeps it that way, and the 14 days above start with your first payment.

1. Check when your first payment was. Plan and billing in the app shows it, and so does your first receipt.

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2. Within 14 days of that date? Write to us through the contact page and say you’d like a refund. That sentence is enough.

3. Include the email address you signed up with, so we can find the payment. Never send card numbers; we don’t need them and never want them.

4. We refund in full, to the payment method you used. You’ll see it in a few working days, depending on your bank.

5. Outside the 14 days? Write anyway and tell us what’s wrong. Your statutory rights are untouched, and beyond them, we’ll always try to be fair.