Help centre

Sign in with an email link

The email link is the simplest way in: nothing to remember, nothing to type twice. If you ever have trouble signing in, it’s the way that always works.

  1. On the welcome screen, type your email address and continue.

  2. We send the email straight away. It comes from Bridge Unlocked, and it contains one thing: a button that signs you in.

  3. Open your inbox on the device you want to use, and tap the button in the email. The link works for 15 minutes, and it’s best opened on the same device you asked for it on.

  4. You’re in. No password needed.

  5. Nothing arrived after a minute or two? Check your spam or junk folder first, then see A sign-in email hasn’t arrived.

If you’d rather sign in with a password, you can set one at any time and use whichever suits you on the day: see Set or change your password.

Joined with a password? Unless you have since reset it from a Forgotten your password? email, your first emailed sign-in link confirms your email address and clears that password. The link still signs you in, and you can set a password again in Sign-in and security: the same article explains.